Komari Beverage is young start-up drinks manufacturer preparing to introduce new and exciting brands to the East African market. Komari beverage plc was founded in March 2018, not long after two friends had a chat about the idea on a balcony in Addis Ababa. This casual conversation quickly turned into a full-blown discussion. The basic idea was that consumers deserved something different to drink, something made with the consumers themselves.
The company offers lightly sweet fruit-flavored cocktails with zero sugar and carbohydrates (5% ABV) in apple, lime and pineapple flavors, providing consumers with a high-quality beverage option that can fit into all occasions.
Position: IT Intern
Education:
- BSc in IT, Computer Science, or related fields with
Experience:
- 0 – 1 years of experience.
Skills:
- In-depth knowledge of computer systems, computer repair, and network management
- Hands-on experience with diagnosing and resolving basic technical issues
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Excellent communication and interpersonal skills.
- Strong drive to provide excellent customer service and experience.
- Ability to work independently and as part of a team.
In this role, you will be the first line of defense for our employees’ IT needs. You will provide technical support, troubleshoot problems, and ensure our users can work productively. You will be a key part of ensuring our company technology runs smoothly.
Key Responsibilities and Accountabilities
- Serve as the first contact with customers who need technical assistance.
- Troubleshoot, diagnose and resolve technical hardware and software issues.
- Communicate with customers and collaborate with the team to diagnose and resolve technical issues
- Responsible for follow-up PCs, Printers, Servers, CCTV, Server Room, and other IT equipment.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level to the IT department.
- Identify and suggest possible improvements in procedures to enhance the overall support process
- Keep inventory of all equipment, software, and license users.
- Provide feedback on processes and make recommendations on areas to improve.
- Maintain an accurate record of technical documentation and service catalog on software installation, hardware configuration, problem troubleshooting, customer interactions, transactions, comments, and complaints for future reference and analysis.
- Stay up-to-date on the latest technology trends.
- Other tasks assigned by the IT manager
Location: Addis Ababa
Deadline: August 9, 2024
How to Apply:
How To Apply
Those who meet the above requirements can submit their CV to the following link
Kindly Note only short-listed candidates will be contacted. Click Here
Female applicants are highly encouraged to apply
Application Link.