Dashen Bank SC Job Vacancy 21 Aug 2023

DISTRICT RELATIONSHIP OFFICER CONVENTIONAL/IFB FOR BRANCHES UNDER
WEST HARARGE AREA

JOB SUMMERY
The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality
relationship management to new and existing customers in assigned district. This will entail sustaining customer satisfaction so as to retain
existing and potential customers thereby generating additional business through cross-sell opportunities.
JOB REQUIREMENT
Qualification: Bachelor Degree in business administration, banking, finance, management or related fields. – Trainings and courses in
banking operations (domestic, credit and international banking operations).
Experience: At least five (5) years successful experience in banking or customer contact role
Required Competencies
Business development skills to effectively segment the target market, gather market intelligence and
identify opportunities for the Bank to sell its products
Commercial awareness to understand and apply commercial and financial principles to business thinking.
Strong networking skills to establish mutually beneficial relationships with other business people andpotential clients and customers in
order to grow business.
Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves
high quality standards.
Knowledge of Retail and MSME Banking products.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidelinesto consistently achieve
required compliance standards or benchmarks.

POOL SENIOR CUSTOMER SERVICE OFFICER CASH IFOR BRANCHES UNDER DIRE
DAWA DISTRICT OFFICE

JOB SUMMERY
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle
account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the
branch
JOB REQUIREMENT
Qualification: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business
Administration, Information Technology or any other equivalent fields
Experience: At least four (4) years of banking experience
Required Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and
resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio

CUSTOMER SERVICE MANAGER GRADE IFOR DASHEN BANK AWEDAY BRANCH
AND DASHEN BANK DAWE BRANCH AND POOL CUSTOMER SERVICE MANAGER
GRADE I FOR BRANCHES UNDER DIRE DAWA DISTRICT OFFICE

JOB SUMMERY
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers
(Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver
exemplary services for high customer satisfaction levels, supporting the Bank’s growth
JOB REQUIREMENT
Qualification: – Bachelor degree in a business related field e.g. accounting, management, economics,
business administration
Experience: – Minimum of Six (6) years banking experience
Required Competencies
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements
and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve
required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills

BRANCH MANAGER GRADE I FOR DASHEN BANK AWEDAY BRANCH, DASHEN
BANK ANSARIFB BRANCH, DASHEN BANK BUKHARI IFB BRANCH AND POOL
BRANCH MANAGER GRADE I FOR BRANCHES UNDER DIRE DAWA DISTRICT
OFFICE

JOB SUMMERY
Job Summary: -The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that
operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will
also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit
annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in
close touch with the business community to promote services offered by the Bank.
JOB REQUIREMENT
Qualification: – Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: – Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Required Competencies
Understand the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide
guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and
guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and
resolving most issues and requests.
Good command of Microsoft Office package.
Good command of Core Banking System and other in house software’s
Project management skills

HOW TO APPLY
Interested and qualified applicants fulfilling the above requirements are invited to apply submit in person their application letter,
curriculum vitae and copies of non-returnable supporting credentials along with the original documents for verification to Dire Dawa
District Office found in Dire Dawa City, or via postal address P.O. Box No. 1391 Dashen Bank Dire Dawa District Office, Dire Dawa City
until August 30, 2023