VisionFund Micro-Finance Vacancy – Jobs in ethiopia

JOB SUMMARY

• The Resource Mobilization and Customer Service Officer is responsible for providing technical assistance to regional and Branch office in resource mobilization. He/she supports and evaluates Regional and branch office operations; prepares reports, studies and forwards work improvement methods to the supervisor.

Job Responsibility

• Prepares an initial operation plan and budgets and forwards it to the Supervisor;
• Ensures that the saving mobilization guidelines of the Company are in place in all of the Area and Branch offices and follows up their implementation;
• Initiates new changes to be made in the products of the Institution and presents for his supervisor.
• Works with the Business Development and Partnership Department staff on the development of new saving product/s;
• Visits regional and Branch offices and collects opinions and other relevant information from employees and other customers that can contribute to the development and growth of the overall operations of saving;
• Provides technical assistance to Regional and Branch office staff;
• Proposes remedial actions on findings that are not in compliance with the Company’s goals and objectives;
• Ensures that adequate and satisfactory saving and remittance services are provided to the customers by way of obtaining first hand feedback;
• Participates in any study to be carried out to bring about competitiveness in the saving products of the Company and presents study findings for his supervisor.
• Prepares periodic reports on saving mobilization performance of branches and presents to the supervisors.
• Evaluates and reports on the operational performances of Area and Branch offices regarding saving operations and customer satisfaction;
• Follows up the recording and compilation of operational reports on saving mobilization periodically and submits regular status reports to the Supervisor;
• Performs other duties regarding deposit mobilization as may be assigned by her/his supervisor.

2. Qualification and experience Requirements

A) EDUCATION/TRAINING

• BA Degree in Banking and Finance, Accounting or equivalent or related.

B) EXPERIENCE:

• A minimum of 4 years of relevant experience.

C) TECHNICAL AND OTHER SKILLS

Major Responsibilities:

• Ensures that branch and area targets with regard to Resource Mobilization are met
• Ensures the Implementation of VF MFI’s saving policies and procedures.
• Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss.
• Carries out the implementation of the Regions and branches resource mobilization plan.
• Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly.
• In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services
• Put in place pro-active measures to reverse declining deposit trend, if applicable.
• Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution
• Actively markets the deposits and other products and services of the VF MFI
• Caries out focus group discussion (FGD) with prospective savers
• Conducts active marketing campaign to attract saver in consultation with Regional Office and branch offices
• Assists in market survey concerning deposit potentials of the Regions of operation
• Provides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the VFVMFI
• Ensures the provision of fast and quality customer service to client
• Carry out proper customer closing account as per policy
• Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.
• Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI.
• Research on and write marketing intelligence and competitor analysis report for the saving mobilization & branch operation department Manager
• Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;
• Provides input, support and necessary information to branches in managing saving programs

• MA/MBA/BA in Management/Banking/Marketing/Economics or other related field
• At least 5/7 years relevant work experiences
• Excellent knowledge of saving principles and practices
• Excellent knowledge of VF MFI’s saving policies and strategies
• Good knowledge of data analysis techniques
• Ability to provide guidance and assistance
• Analytical skill
• Oral and written communication skill
• Strong interpersonal skill
• Be a good trainer, facilitator, mentor, and coach
• Very good communication (presentation) skills.

Terms of Employment: Permanent

Salary: As per the Institution salary scale