Zemen Bank Job Vacancy 2024

Zemen Bank invites interested and qualified applicants for the following new job positions.

Zemen Bank is a private financial institution established to provide effective, efficient, and full-fledged banking services, focusing on addressing women with financial access, aiming at development, business growth, and profitability to meet the expectation of all its stakeholders.

The Company abides strictly by the laws and regulations of the jurisdiction where it operates, and observes the guidelines and rules issued by regulatory authorities of the Federal Republic of Ethiopia. It also keeps its corporate governance system under constant review to ensure that it is in line with international and local best practices since the first day of operation October 2008.

Position 1: Senior Officer, Help Desk


  • Bachelor’s/ B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.

 Minimum Work Experience:

  • At least 4 years relevant experience with 2 years as Officer level I or equivalent.

This position is responsible for responding to requests for technical assistance in person, via phone, chat or email and following up with customers and users to ensure complete resolution of issues.

Location: Addis Ababa,

Position 2: Section Head, Call Center


Bachelor’s/ B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.


At least 5 years’ relevant experience with 2 years’ experience as Senior Officer/ 1 year as Principal officer in a Supervisory role.

This position is responsible for serving customers and conducting customer relations and ensuring customer satisfaction with full effort and maximum care, selling the products and services of the bank, acquiring new customers, and opening and maintaining customer accounts coordinating inbound and outbound calls within the Bank.

Location: Addis Ababa

Deadline: June 17, 2024

How to Apply:

Interested and qualified applicants are invited to apply using the below listed address attaching their non-returnable application and CV with all credentials through the following links:

Apply Here

Only shortlisted candidates will be contacted.

Zemen Bank S.C, Head Office

Talent Acquisition, Development and Management Department

Addis Ababa, Ethiopia.

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