Kacha Digital Financial Service S.C New Vacancy: Kacha Digital Financial Service S.C. is a premier digital platform that provides seamless financial services in Ethiopia. We are the first private payment instrument issuer licensed by the National Bank of Ethiopia, registered as NPS/PII/002/2022. We aim to promote financial inclusion and contribute to Ethiopia’s national digitalization ambitions.
Our digital platform offers mobile money, bill payments, remittances, and merchant payments, making financial services accessible to all Ethiopians, especially those who are underserved and unserved. We are committed to empowering our customers by providing convenient, affordable, and secure digital financial services that meet their everyday needs.
At Kacha, we are passionate about driving positive change and creating value for our customers, employees, and society. We are proud to be part of Ethiopia’s digital transformation and are committed to playing our role in achieving the country’s economic and social development goals.
1. Senior Quality Assurance and process Engineer:
Job Summary:
The Quality Assurance and Process Engineer is a critical member of the quality assurance team, responsible for ensuring the quality of Kacha’s products and services to deliver high quality digital financial service. This position is responsible for designing and implementing quality assurance processes, conducting audits, identifying process improvements, and driving operational excellence within the organization. QA and Process Engineer will work with developers, product managers, and other stakeholders to develop and execute test plans, identify and fix defects, optimize processes, and track the overall quality of Kacha’s products.
Roles & Responsibilities:
- Develop and implement quality assurance processes and procedures specific to digital financial services/mobile money to ensure adherence to service standards and regulatory requirements.
- Monitor and evaluate key performance indicators (KPIs) specific to digital financial services/mobile money to assess service quality, identify trends, and recommend corrective actions.
- Develop and execute test plans and test cases tailored to digital financial services/mobile money, considering transaction flows, security measures, and compliance requirements.
- Conduct thorough testing and analysis of the digital financial services/mobile money platform to identify defects, bugs, or issues that may impact user experience, security, or compliance.
- Utilize testing methodologies, such as functional testing, regression testing, and user acceptance testing, to verify the functionality, reliability, and performance of the digital financial services/mobile money platform.
- Collaborate with development teams to investigate and diagnose the root causes of defects, working closely with mobile app developers, backend developers, and security experts.
- Provide clear and detailed defect reports to developers, including steps to reproduce, system configuration details, and any additional relevant information, to facilitate efficient resolution.
- Identify and fix defects, coordinating with development teams to implement effective solutions and conducting retesting to ensure successful resolution.
- Prioritize identified defects based on their severity, impact on user experience, security, and compliance, and business priorities specific to digital financial services/mobile money.
- Track the overall quality of the digital financial services/mobile money platform, establishing quality metrics, conducting regular audits, and monitoring customer feedback.
- Collaborate with cross-functional teams, including technology, operations, and other teams to streamline workflows, optimize business processes, and ensure compliance with industry regulations.
- Present performance reports to management and stakeholders, highlighting trends, areas of improvement, and potential risks specific to digital financial services/mobile money.
- Stay up-to-date on the latest quality assurance and process engineering methodologies, tools, and best practices relevant to digital financial services/mobile money.
- Develop and implement solutions to improve processes, such as automation of testing, deployment, or monitoring, to increase efficiency, reduce errors, and enhance overall user experience.
- Track the effectiveness of implemented process improvements, analyzing data and metrics to ensure continuous improvement in quality and operational efficiency.
- Communicate with stakeholders, including product managers, developers, operations teams, and regulators, to gather requirements, provide updates on testing progress, and address concerns specific to digital financial services/mobile money.
Qualifications and Other Requirements:
- Bachelor’s Degree in Software Engineering
- 3+Proven experience as quality assurance engineer
- Strong knowledge of quality control principle, methodologies and tools
- Experience in implementing and maintaining quality management systems
- Excellent analytical and problem-solving skills
- Strong attention to detail and ability to work with precision
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
2. Mobile App Developer
Job Summary :
Responsible for development and delivery of effective information systems solutions through correctly analyzing user requirements, designing, developing /customizing, and implementing new or existing mobile app applications.
Roles & Responsibilities:
- Produce specifications for mobile Apps and determine operational feasibility.
- Design and develop standards and programming logics for Mobile App programmers.
- Analyze user requirements and conduct system design and analysis for developed/customized systems using software development life cycle.
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, and diagrams.
- Prepare test cases for the developed/acquired/customized Mobile applications and conduct tests in a test environment as per the test standards.
- Develop operating manuals and train end-users and on acquired/developed/customized Mobile application programmes.
- Assess the performance of existing mobile applications and recommend improvement/enhancement solutions as required.
- Conduct post implementation review on developed/customized systems to ensure system solution are working in a manner that address business needs.
- Maintain documentation of all newly acquired/developed/ customized Mobile applications.
- Evaluate commercially available software’s to ensure the Kachas’ operational needs are addressed as per set standards.
Qualifications and Other Requirements:
- Bachelor’s Degree in Software Engineering/computer science or related fields
- 3+Proven experience as Mobile App Developer
- strong understanding on flutter Mobile app development
- Strong knowledge of quality control principle, methodologies and tools
- Experience in implementing and maintaining quality management systems
- Excellent analytical and problem-solving skills
- Strong attention to detail and ability to work with precision
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
3. Training and Business Support Expert
Job Summary:
Responsible for overseeing and supporting client development and ensuring that they have the resources and guidance they need to use the digital system effectively.
Roles & Responsibilities:
- Design, develop, and deliver training programs tailored to the needs of various teams.
- Ensure that training materials are up-to-date, reflecting the latest regulatory changes, digital financial tools, and best practices.
- Use a variety of training formats such as in-person sessions, webinars, online courses, and hands-on workshops.
- Oversee the on boarding process to ensure they are well-acquainted with the company’s systems. Facilitate ongoing training to improve skills and performance, ensuring that clients stay up-to-date on the latest technologies and processes in the digital finance industry.
- Assess the development process’s performance through training feedback, audits, and performance metrics.
- Provide coaching and mentorship to improve performance, ensuring alignment with the company’s objectives.
- Work with leadership, marketing, business development and technology unit to identify key areas for development.
- Identify operational inefficiencies and work with teams to implement process improvements that enhance productivity and reduce errors.
- Collaborate with department heads to ensure that business operations are running smoothly and that any challenges are addressed promptly.
- Ensure that all employees are trained on regulatory requirements relevant to digital finance, such as anti-money laundering (AML) laws, know-your-customer (KYC) procedures, and data privacy regulations.
Qualifications and Other Requirements:
- Bachelor’s Degree or BSC in any field
- 2+Proven experience in training , Digital Financial service experience is plus
- Strong knowledge of quality control principle, methodologies and tools
- Experience in implementing and maintaining quality management systems
- Communication and Interpersonal Skills
- Digital Financial understanding
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
4. Junior Customer Service Representative (CSR)
Tigiregna or Oromigna Speaker in Addition to Amharic and English
Job Summary:
Responsible for providing advanced customer service, and handling complex inquiries by handling inbound customer calls professionally and promptly, addressing inquiries, providing information, and resolving issues.
Roles & Responsibilities:
- Handle inbound customer calls professionally and promptly, addressing inquiries, providing information, and resolving issues.
- Maintain a high level of customer satisfaction by demonstrating empathy, patience, and attentiveness to customer needs.
- Assist customers in navigating digital financial platforms, guiding them through processes, and troubleshooting technical issues.
- Develop a comprehensive understanding of the organization’s digital financial services, including products, features, and processes.
- Stay updated with changes and enhancements to the services offered, ensuring accurate and up-to-date information is provided to customers.
- Educate customers about the benefits and functionalities of digital financial services, promoting adoption and usage.
- Identify and resolve customer issues and complaints effectively, striving for first-call resolution whenever possible.
- Escalate complex or unresolved issues to appropriate internal teams or supervisors for further investigation and resolution.
- Follow escalation procedures and maintain proper documentation of customer interactions and issue resolution steps.
- Build and maintain strong customer relationships by demonstrating professionalism, courtesy, and effective communication.
- Follow up with customers actively to ensure satisfaction, address any outstanding concerns, and gather feedback on services and regulations.
Qualifications and Other Requirements:
- Bachelor’s Degree or BSC in any field
- At least 6 month experience and Call Center Experience is Plus
- Strong knowledge of quality control principle, methodologies and tools
- Experience in implementing and maintaining quality management systems
- Communication and Interpersonal Skills
- Digital Financial understanding
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a team environment
N.B.
Applicants must follow the link and fill out the application form to be considered for the role.
You should read the vacancy announcement carefully, check the vacancy details, prepare your CV or Application details, and submit your application as instructed by the organization.
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